FAQs
The questions we get asked most
If the answer you need is not here, ring the workshop — you will get a person who can see your car rather than a form that promises a call back.
Booking and getting here
- How do I book?
- Ring 01428 654470 and speak to the workshop, or email info@first4carz.co.uk with your registration and what you need. We are open Monday to Friday, 8am to 6pm, and closed at weekends.
- Where exactly are you?
- Unit 7, Weydown Road Industrial Estate, Haslemere GU27 1DW — a couple of minutes from the High Street and the station.
- Can you do it the same day?
- Often, especially for an MOT, but it depends on what is already on the ramps. Ring early in the day and we will tell you honestly rather than string you along.
- Do you work outside Haslemere?
- We are a Haslemere garage and we keep it that way. Collection and delivery is local — ask when you book and we will tell you whether we can reach you.
While the car is with us
- Can I wait?
- Yes — there is a waiting room with free Wi-Fi, so a short job need not cost you the morning.
- Is there a courtesy car?
- We have a courtesy car available, and we can also collect your car and bring it back. Both get spoken for quickly, so mention it when you book rather than on the day.
- Will you ring me if you find something?
- Always. You get a call with what we found, what it means and what it costs, and nothing extra happens until you say so.
- Do you work on vans?
- Yes — cars and light vans, servicing and repairs, and Class 4 MOT testing.
Work, parts and prices
- What makes do you work on?
- All makes and models. Two of the technicians additionally trained as Land Rover specialists in main dealerships, which is useful if you run a 4x4, but it is not all we do.
- Will servicing here void my warranty?
- No. An independent garage can service a car under manufacturer warranty provided the work follows the manufacturer schedule and uses parts of matching quality. We keep the record so your service history stands up.
- Why are there no prices on the site?
- Because a price that is not for your specific car is a guess. Ring with the registration and you will get a real figure before anything is booked in.
- What if my car fails its MOT?
- We explain what failed and what it costs, you decide, and the repair and retest happen in the same building. There is a full walk-through on the MOT guide page.
More detail in the two guides: what happens at your MOT and service intervals explained. Or just ring 01428 654470.
Book the car in
Ring the workshop with the registration and what the car is doing, and we will find you a slot. Mon–Fri, 8am–6pm.